Shipping policy

At Ashmaa, we are committed to delivering your orders safely, efficiently, and with the highest level of care. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently offer shipping within India only.

We do not offer international shipping at this time.

2. Order Processing

All orders are processed within 1–3 business days after order confirmation
Orders are processed Monday to Friday, excluding public holidays
Orders placed on weekends or holidays will be processed on the next business day

Please note:

During high-demand periods, processing times may be slightly extended
We reserve the right to delay or cancel orders due to unforeseen circumstances

3. Order Confirmation

Once an order is successfully placed, you will receive an order confirmation via Email and/or SMS
Orders are only processed after successful payment or confirmation (in case of COD)

4. Cash on Delivery (COD) Orders

COD is available on eligible orders
For COD orders, a confirmation call may be required
Orders will only be processed after successful confirmation

Ashmaa reserves the right to:

Cancel COD orders if confirmation is not completed
Limit or restrict COD service based on order value or location

5. Shipping Charges

Free shipping is available on orders above ₹2999
For orders below this value, applicable shipping charges will be displayed at checkout

All charges are clearly shown before payment.

6. Delivery Timeline

Estimated delivery time: 6–10 business days after dispatch
Delivery timelines may vary depending on:
- Delivery location
- Courier partner performance
- External factors such as weather, strikes, or logistical delays

⚠️ Delivery timelines are estimates only and not guaranteed.

7. Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your orders.

8. Order Tracking

Once your order is shipped:

You will receive tracking details via Email and SMS
You can also track your order using the tracking feature on our website

9. Delivery Attempts

Courier partners may attempt delivery multiple times
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Failure to accept delivery

The order may be returned to us.

10. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping details.

Ashmaa is not responsible for:

Failed deliveries due to incorrect or incomplete address
Delays caused by incorrect contact details

Reshipping charges may apply in such cases.

11. Delayed or Lost Shipments

While we strive for timely delivery, delays may occur due to factors beyond our control.

Ashmaa is not liable for:

Delays caused by courier services
Natural events, strikes, or disruptions

If your order is significantly delayed, please contact us and we will assist you.

12. Damaged, Defective, or Incorrect Orders

We request you to inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective product
An incorrect item

You must:

Contact us within 5 days of delivery
Provide a mandatory unboxing video clearly showing the issue
Share supporting images if required

⚠️ Claims without an unboxing video will not be accepted.

All such cases will be handled in accordance with our Return & Refund Policy.

13. Risk and Ownership

Once the order is handed over to the courier partner, risk of loss transfers to the customer
However, we will assist in resolving issues wherever possible