Terms of service
OVERVIEW
Welcome to Ashmaa! The terms "we", "us" and "our" refer to Ashmaa. Ashmaa operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Ashmaa is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (available on our website). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, or assign your account.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products as accurately as possible. However, colors and product appearance may vary due to device settings.
We do not guarantee that the product will exactly match the digital representation.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Ashmaa reserves the right to accept or decline your order.
Orders are confirmed only after:
- Payment is processed OR
- COD order is confirmed via phone
Ashmaa may cancel or modify orders and will attempt to notify you.
⚠️ Orders cannot be cancelled once shipped.
Returns are governed by our Return & Refund Policy available on our website.
You agree that purchases are for personal use only and not for resale.
SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice.
The final price will be displayed at checkout.
You agree to provide accurate billing and payment details.
We use secure payment gateways such as Razorpay.
SECTION 5 - SHIPPING AND DELIVERY
Delivery timelines (typically 6–10 days) are estimates and not guaranteed.
We are not responsible for delays caused by:
- Courier partners
- External factors
Risk transfers to the customer once the product is handed to the courier.
SECTION 6 - INTELLECTUAL PROPERTY
All content, including images, designs, branding, and visuals, is owned by Ashmaa and protected by intellectual property laws.
Unauthorized use is strictly prohibited.
SECTION 7 - OPTIONAL TOOLS
Third-party tools are provided "as is" without warranties. Use them at your own risk.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or their content.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Ashmaa is powered by Shopify, but all transactions are between you and Ashmaa.
Shopify is not responsible for any product-related issues.
SECTION 10 - PRIVACY POLICY
Your personal information is governed by our Privacy Policy available on our website and Shopify’s privacy policy.
SECTION 11 - FEEDBACK
Any feedback you provide may be used by us without restriction or compensation.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct errors, update information, or cancel orders without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful or harmful purposes.
We may terminate access for violations.
SECTION 14 - AGENTS
Automated tools or bots may not interact with our Services without compliance.
SECTION 15 - TERMINATION
We may terminate access at any time if Terms are violated.
SECTION 16 - DISCLAIMER OF WARRANTIES
All products and services are provided "as is" without warranties.
SECTION 17 - LIMITATION OF LIABILITY
Ashmaa is not liable for indirect or consequential damages.
SECTION 18 - INDEMNIFICATION
You agree to indemnify Ashmaa from any claims arising from misuse.
SECTION 19 - SEVERABILITY
Invalid provisions do not affect the rest of the Terms.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Ashmaa.
SECTION 21 - ASSIGNMENT
You may not assign your rights. We may assign ours.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of Ajmer, Rajasthan, India.
SECTION 23 - HEADINGS
Headings are for convenience only.
SECTION 24 - CHANGES TO TERMS
We may update these Terms anytime. Continued use means acceptance.
SECTION 25 - CONTACT INFORMATION
Ashmaa
📧 info.ashmaa@gmail.com
📍 476/22, Balupura Road, Near Goyal Hospital, Adarsh Nagar, Ajmer, Rajasthan, India